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Shipping and Returns

Terms and Conditions

In using this website you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions, Privacy Statement, Refund Policy and any or all Agreements: “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to our Company.

Privacy Statement

We respect your right to privacy. We do not share any information you provide us with anybody. This includes your Name, address, telephone number and email address. None of this information will be given out in any form unless required by law.

We are committed to protecting all customers’ privacy. We use the minimum information we collect about a person to process orders and to provide a more personalized shopping experience. All services will adhere to the standards as described. Please read on for more details about our privacy policy.

What information is collected? How do we use it?

  • No personal information is kept when you visit our sites.
  • When you order through our secured site, we need to know your name, email address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases.
  • We do not use your email, unless there is a need to notify you about important functionality changes to the site or products offers.
  • We do not give or sell your information to others.

What about “cookies”?

“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies do not contain any personally identifying information, but they do enable us to provide features such as Add To Cart shopping and to store items in your shopping cart. This cookie is accessible to the store you visit.

In summary

We are committed to protecting your privacy. We use the information we collect on the site to make shopping at all stores possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.

Your consent

By using our web sites, you consent to the collection and use of this information. If the governing rules changes our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Shipping Information

All orders are fulfilled within one business day of having been placed.  Purrdy Paws ships to all US states, territories, bases, and international countries unless prohibited by law. Shipping is completed Mon - Sat excluding US holidays or any other occurrences in which USPS is closed.  Standard free US shipping is completed via USPS First Class Mail.  Priority shipping is completed with USPS priority shipping.  All international shipments will be shipped by USPS International First Class. Purrdy Paws does not guarantee delivery dates with any of these methods.  Customers are responsible for providing complete and accurate shipping details.  In the event of shipment error Purrdy Paws will investigate source of error and has the right to decide final action based on root cause.

Termination of Agreements and Refunds Policy

We have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused Services, shall be refunded.

Products Return & Exchange Policy

The original receipt, gift receipt or packing slip is required for all returns and exchanges. Return & Exchange Period is 30 days for all products. Non-returnable Items are Items that are damaged or abused. We reserve the right to deny any return or exchange.

All sale and closeout items are considered "Final Sale" and are not eligible to be returned.